Personalized configuration of your IP surveillance camera - Configuration assistance
In order to configure your IP camera on your computer and configure the functionalities of your surveillance system, a specialized technician takes care of your installation.
Thanks to the TeamViewer remote control software, it directly accesses your interface and assists you in real time for the adjustment of your equipment.
The intervention takes the form of a telephone meeting during which the technician informs you and guides you through the various steps to be carried out. To make things easier for you, he can also connect via TeamViewer and carry out operations directly on your computer in your presence.
It can also answer your questions about the operation or settings of your camera.
The intervention covers the following:
- Configuration assistance on smartphone application (on Ios or Android)
- Camera network settings (local or remote connection)
- Configuration of remote access in P2P or DDNS
If necessary our specialist can also intervene on the following methods:
- Help with configuring the NVR type recorder
- Mail configuration to receive alerts in case of detection
- Setting up motion detection
- Firmware update
To prepare for the intervention, download the TeamViewer application here. In order to save time and operate in the best conditions, it is necessary to prepare your equipment (camera, computer, smartphone) and to make yourself available for around 30 minutes to facilitate and optimize the technician's intervention.
This service allows you to:
- Win time
- Guarantee a proper installation and immediately operational
- Ensure efficient operation of your equipment