Personalized configuration of your IP video surveillance kit - Personalized assistance
A network specialist takes care of the debugging of your installation. Remotely, it guides you step by step to configure all the functionalities of your equipment: cameras and recorder. He can also perform the operations himself by connecting remotely via the TeamViewer software if necessary.
If you want to save time in setting up your surveillance system or if you have some difficulties in setting up users, connecting to the network or configuring the functions of the recorder, this service will provide you with the help needed.
The technician's intervention takes place in the form of a telephone meeting that you will have made together. During this interview, you will perform the operations essential for the proper functioning of your video surveillance device: remote connection, securing, configuration of recordings, etc.
Personalized assistance provides:
- User settings for connection from a smartphone application
- Network setting of cameras: local or remote connection
- The configuration of remote access in P2P or DDNS
- Help with configuring recordings (in motion detection mode or continuously)
In addition, it may concern:
- The configuration of push mail or sms alerts
- Setting up motion detection
- Firmware update
To prepare for the appointment and facilitate the technician's intervention, consider downloading the Teamviewer remote control software. Also prepare your equipment: electrically connected installation (surveillance cameras and recorder), computer, and smartphone.
When your equipment has a dedicated application, consider downloading it from the App store or Android market.